MAINTENANCE REQUESTS
General Repairs
All general repairs and maintenance requests must be made in writing to our office. Prior to lodging a maintenance request please refer to the Trouble Shooting Guide included in your Tenant Moving-In Kit or a step-by-step guide in the Bricks & Agents portal.
To make the process simple, you can do this by using our FREE Tenant Maintenance Reporting App (designed for smart phones and tablets) or our Tenant Web Portal.
When logging maintenance please give as best description of the issue, make and model (if an appliance, air conditioner etc.) and attach a photo if possible.
Advise us of your instructions regarding arranging access so that we can process your request quickly and our tradespeople can schedule your job in. The quickest way to have repairs attended to, is by allowing access for the tradespeople. You can do this by giving the authority to use the agency’s keys to enable the required Tradesperson to access the property.
Please note that if you make a time to meet at the property with a tradesperson and you don’t show up, you will be given the invoice for the call out fee.